What is Season Returns Policy?
At Season we want you to be absolutely satisfied with what you get. With that said, we offer returns within 14 days after delivery date on all items except for electronic items and certain brands. All electronic items must be returned within 7 days of delivery. Items must be returned unopened, undamaged for both item and original packaging, with tags or labels attached, include all parts or accessories, and in its original packaging unless item was damaged during shipping, was defective, incorrectly sent, missing parts or accessories, does not fit, or not as advertised.
You may request a return in the following situations:
- Item was damaged
- Item was defective
- Item does not fit (wrong size or specifications)
- Not as advertised
- Wrong item sent by brand
- Missing parts or items
- Customer changed his or her mind (Item must be returned unopened, undamaged for both item and original packaging, with tags or labels attached, include all parts or accessories, and in its original packaging)
** Some items are unable to be returned due to customer change of mind. The complete list of items applicable can be found in “Customer Change of Mind Returns Items Exempt” below.
Customer Change of Mind Returns Items Exempt:
In accordance with regulations or hygienic issues, certain items cannot be returned due to customer change of mind. The list are as follow:
|Women||Lingerie, night wear, shapewear, underwear, socks, swimwear, earrings, fine jewelry, custom items, and “final sale” items.|
|Men||Underwear, socks, swimwear, custom items, and “final sale” items.|
|Kids||Bathing & grooming products, oral care products, teethers & soothers swimwear, custom items and “final sale” items.|
|Beauty||Perfumes, fragrances, makeup, creams, hair care, deodorants, oral care and “final sale” items.|
|Lifestyle||Art pieces, food, furniture, custom items, pet care, electronics (items warranty card must not be filled by customer), periodical books, magazines, journals, e-books, e-journals, DVDs, video games, and “final sale” items.|
Requirements and documents needed for return:
- Include proof of purchase (brand invoice) inside return package box.
- Complete Return Form via Season App (select “Me tab” > select “Order” tab > select product wished to return > press “Request Return” button). Refunds will be made in the form of the original payment. If Original Payment was made via Cash on Delivery (COD), please provide bank details in the Return Form. Refund payment made by Season will be based on this bank detail. If Original Payment method is via credit card, refund will be paid back to that credit card.
- Send item back in its original packaging.
Return Process & Procedures:
- Before returning an item, please check Season Return Policy found under "Me tab" > "Setting" > "Return Policy" or under "View Detail" button below each product in the Season App to make sure that item is eligible for return.
- If that item meets all return requirements, please complete the Return Form and pack the item properly as instructed by Season Concierge Service and attach the Return Form onto the Return Package and send the package by Thai Post (EMS) at your nearest location. Customer will be responsible to pay for return shipping fees. Season will reimburse shipping fees back to customer in the form of original payment if brand is at fault (incorrect, defective, or damaged item). Please keep your EMS invoice in an event where further questions arise throughout the return process. During the return shipment, you may track your package status using the tracking number provided to you by Thai Post or by our logistic partner.Please kindly take photos to support your return request. This is crucial especially when you are returning a defective or damaged product. Keep the photo taken in your own personal record in the an event where questions arise throughout the return process.
- As Season is a true marketplace and do not own the products of the Brands. Customer will ship the products to Season first for inspection before we ship it back to brands.
Refund Process & Procedures:
- Season will process all refund within 14 working days of brand receiving the returned item. It may take up to 30 days for you to receive your refund depending on your payment method and refunding bank’s policy. If you have any further questions about refund on Season, please contact us at firstname.lastname@example.org or call us at +66 2-381-6008-11.